Privacy Policy


Responsible  MUSICHOTEL, S.A.    
Purpose To attend the requests made through the web, manage the sending of information, manage your reservations on-line or register as a user. + info
Legitimation Consent of the interested party and execution of a pre-contract/contract + info
Recipients No data will be transferred to third parties unless required by law or in the event that it is necessary to fulfill your request + info
Rights You may exercise your rights of access, rectification, deletion and opposition, limitation of processing, data portability and not to be subject to automated individualized decisions. 
Additional information Additional information on data protection can be found on our website. 

MUSICHOTEL, S.A. hereinafter, undertakes to comply with the legislation in force at all times regarding the processing of personal data. By means of the following privacy policy MUSICHOTEL, S.A. in accordance with the requirements foreseen in the RGPD informs the users of:


MUSICHOTEL, S.A. is responsible for the processing of your data : 

Identity  MUSICHOTEL, S.A.  – A38891735
Address Calle Enrique Talg, 15, 38400 – PUERTO DE LA CRUZ (Santa Cruz De Tenerife)
Telephone 922381518
E-mail:  [email protected]

MUSICHOTEL, S.A.  informs the user that the data provided through the navigation through our web site, the contact form or the sending of e-mails, will be treated by MUSICHOTEL, S.A.  and that such processing is included in the Register of Processing Activities managed by MUSICHOTEL, S.A.  in accordance with the provisions of the RGPD.


At when the user accepts our privacy policy, he/she authorizes us to use and process the personal data provided for:

To send you the information and provide you with the service you request through the various forms available on our website. 

Provide you with information about offers, products and services requested. 

Occasionally, MUSICHOTEL, S.A.  may use your personal data to send you notifications by e-mail. Such notifications will be made to inform about changes in our services or products or in our policies and legal conditions.

Process your purchase on-line through our platform. 

Send you commercial communications about offers, activities and promotions of MUSICHOTEL, S.A.  and of the sector that could be of your interest by conventional or electronic means when you have checked the box that you wish to receive information.

Google, including all of its tools, complies with the EU-US Privacy Shield Framework as set forth by the United States Department of Commerce regarding the collection, use and retention of personal information from European Union member countries. will try at all times to establish appropriate mechanisms to obtain the consent of the User for the installation of cookies that require it. When a user accesses our website a pop-up appears informing of the existence of cookies and that if you continue browsing our site you consent to the installation of cookies. Acceptance of the installation of cookies implies acceptance of the storage of the IP address in the logs of, together with the date of acceptance, for a period of one year, in order to prove the consent given.  You can obtain more information in our “Cookies Policy”.


The legitimacy for the processing of your data by MUSICHOTEL, S.A.  is based on:

In the execution of a pre-contract/contract to send you the information and provide you with the requested service, to manage your on-line reservation and to register you as a registered user, not being possible otherwise.

In the consent of the user for the sending of commercial communications of offers, activities and promotions of MUSICHOTEL, S.A.  and of the sector that could be of interest to the user. The user may revoke the consent given at any time. 


The data to send you the information or provide you with the service you request through the various forms available on our website, to manage your online reservation through our platform, and your registration as a user will be retained for as long as the contractual relationship is in force, and once completed during the legal statute of limitations.

The data processed for sending commercial communications about offers, activities and promotions of MUSICHOTEL, S.A.  and of the sector that could be of interest will be kept as long as the user does not revoke the  consent given.

The IP address obtained through cookies will be kept for a period of one year, in order to demonstrate the user’s consent. 

Regarding the period of conservation of cookies, you can obtain more information on our website in the section “Cookies policy”.


MUSICHOTEL, S.A.  processes the following categories of data:

Data of the users who fill in any of the available forms: The personal data that MUSICHOTEL, S.A.  requests include: 

Identification data: name and surname, telephone number, postal and e-mail address. 

Data related to the application

Data of users who register on our platform:

Identification data: Name and surname, postal and e-mail address, telephone, billing address.

Data of the users who make a reservation:

Identifying data: Treatment, name, surname, postal and e-mail address, telephone, billing address.

Transaction data: Products purchased and means of payment

Data of users who browse our website: Data provided by cookies.

Only those over 16 years of age can provide data through our website. If you are under this age, you must have the consent of your parents or legal guardians.

The User guarantees the authenticity and actuality of all the data he/she communicates to MUSICHOTEL, S.A.  and declares that he/she is older than 16 years old, and will be the only responsible for the false or inaccurate statements he/she makes.

The personal data processed by MUSICHOTEL, S.A.  may be mandatory or voluntary. 

Voluntary information is information that the user is not required to provide in order to contact us.

The fields marked with an asterisk (*) or with the word (required) in our forms are mandatory, refusal to provide them will result in the impossibility to provide the service or fulfill your request. 

In the event that you provide us with third party data, you declare that you have their consent and you undertake to provide them with the information provided in this clause, exempting MUSICHOTEL, S.A.  from any type of obligation. Notwithstanding, MUSICHOTEL, S.A.  may carry out verifications to verify that the third party has been informed by adopting the diligence measures established in the data protection regulations.


No data will be transferred to third parties unless required by law or in the event that it is necessary to fulfill your request. 


The user may exercise the following rights before MUSICHOTEL, S.A. :

– Access to your personal data

– Rectify them when they are inaccurate or incomplete

– Request the deletion or cancellation of data when, among other reasons, they are no longer necessary for the purposes for which they were collected.

– Oppose your treatment 

– To request the limitation of the processing of their data when any of the conditions provided for in the regulations are met.

– Request the portability of your data in the cases provided for in the regulations. 

– Prevent being subject to automated decisions

– Revoke consents granted

In order to exercise their rights, users must send a letter indicating the right they wish to exercise and enclose proof of identity and a postal or e-mail address for notification purposes. This request can be made either by mail to: MUSICHOTEL, S.A.  Calle Enrique Talg, 15, 38400 – PUERTO DE LA CRUZ (Santa Cruz De Tenerife), or at the following e-mail address: [email protected].

MUSICHOTEL, S.A.  shall answer the request for the exercise of rights in the period of one month from the reception of the request. This period may be extended for a further two months if necessary, taking into account the complexity and number of applications.  We will inform you of any extension within one month of receipt of the request, stating the reasons for the delay. 

Likewise, the interested parties have the right to claim before the competent Control Authority (Spanish Data Protection Agency) when they consider that MUSICHOTEL, S.A.  has violated the rights that the data protection regulations recognize in 


MUSICHOTEL, S.A.  has a contract in force with the hosting company DonDominio for the hosting of its web page. It is a European company and has the latest systems in security measures. 

MUSICHOTEL, S.A.  guarantees the adoption of the appropriate measures to ensure the confidential treatment of your data, taking into account its confidential nature. 

MUSICHOTEL, S.A.  undertakes to keep such data secret, treating them with the utmost confidentiality, and declares to have implemented in its information system, the security policies corresponding to the type of data handled, in accordance with the provisions of the  REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).

All data provided through our platform is done through a secure protocol. Our website has an SSL certificate that allows an encrypted connection to be established when a user visits our website and exchanges information with us. 


The user can register on our website, for which it is essential to create an account. It is the user’s responsibility to maintain the confidentiality of the account information, including the password, as well as any and all activities that occur in it. 

The user has the obligation to inform MUSICHOTEL, S.A.  immediately in case of any illegitimate use of his/her account or password, or if any problem related to security occurs, by sending an e-mail to [email protected].  


If you choose to leave our Web site through links to other Web sites that do not belong to our entity, MUSICHOTEL, S.A.  will not be responsible for the privacy policies of such Web sites nor for the cookies that they may store in the user’s computer.

Date: 09/05/23

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